General Terms and Conditions
Article 1 - Definitions
In these terms and conditions the following terms shall have the following meanings:
Reflection period: the period within which the consumer can make use of his
right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business
and enters into a distance contract with the entrepreneur
Day: calendar day;
Duration transaction: a distance contract relating to a series of products
and/or services, the delivery and/or purchase obligation of which is spread over time
Durable medium: any instrument that enables the consumer or entrepreneur to
to store information addressed personally to him in a way that will allow future
enables consultation and unaltered reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to cancel within the cooling-off period
of the distance contract;
Entrepreneur: the natural or legal person who offers products and/or services remotely
offers consumers;
Distance contract: an agreement whereby, within the framework of a distance contract,
entrepreneur organized system for distance selling of goods and/or services,
until the conclusion of the agreement, only one or more of the following is used:
more remote communication techniques remote communication techniques:
means that can be used to conclude an agreement without
consumer and entrepreneur have come together in the same room at the same time.
General Terms and Conditions: these general terms and conditions of the entrepreneur.
Article 2 - Identity of the entrepreneur
**Company information**Article 3 - Applicability
These general terms and conditions apply to every offer from the entrepreneur and to
any distance contract and order concluded between entrepreneur and
consumer.
Before the distance contract is concluded, the text of these general terms and conditions
conditions made available to the consumer. If this is not reasonably possible
is, before the distance contract is concluded, it is indicated that the
general terms and conditions can be viewed at the trader's premises and that they can be made available upon request
will be sent to the consumer free of charge as soon as possible.
By way of exception to the previous paragraph, if the distance contract is concluded electronically
is concluded, the text of these general terms and conditions before the conclusion of the
distance contract made available to the consumer in electronic form
in such a way that it can be easily used by the consumer
stored on a durable data carrier. If this is not reasonably possible,
before the distance contract is concluded, the terms of the contract will be indicated
general terms and conditions can be consulted electronically and that they are
request of the consumer by electronic means or otherwise free of charge
will be sent.
If, in addition to these general terms and conditions, special product or
service conditions apply, paragraphs 2 and 3 apply accordingly
application and the consumer can, in the event of conflicting general terms and conditions
always rely on the provision most favorable to him.
If one or more provisions of these General Terms and Conditions are at any time wholly or
are partially null and void or annulled, the remainder of the agreement and this
General Terms and Conditions shall remain in force and the relevant provision shall be terminated without delay, in
mutual consultation, be replaced by a provision that reflects the scope of the
original provision as closely as possible.
Situations not covered by these Terms and Conditions must be
assessed "in the spirit" of these General Terms and Conditions.
Any ambiguities regarding the interpretation or content of any
more provisions of our Terms and Conditions should be interpreted "to
the "spirit" of these Terms and Conditions.
Article 4 - The offer
If an offer has a limited period of validity or is made subject to conditions,
this is explicitly stated in the offer. The offer is subject to change. The entrepreneur has the right to change the offer
to change and adapt.
The offer contains a complete and accurate description of the offered
products and/or services. The description is sufficiently detailed to allow the consumer
to enable the offer to be assessed correctly. If the entrepreneur uses
makes of images, are they a true representation of the
products and/or services offered. Obvious mistakes or obvious errors in
the offer does not bind the entrepreneur.
All images, specifications and data in the offer are indicative and may
not give rise to compensation or termination of the agreement.
The images of the Products are a true representation of the products offered.
Products. The Company cannot guarantee that the colors depicted will match the actual
match the actual colours of the Products.
Each offer contains information from which the consumer can determine which rights and
obligations are attached to the acceptance of the offer. This concerns in particular:
the price, excluding customs clearance costs and import VAT. These additional
costs are for the account and risk of the customer. The postal and/or courier service makes
use of the special regulation for postal and courier services at import. This
Regulation applies if the goods are imported into the EU country of
destination, which is the case here. The postal and/or courier company collects the VAT (also in
connection with customs clearance costs) at the recipient of the goods;
the costs of shipping, if applicable;
the manner in which the agreement should be concluded and the
necessary actions to bring about it;
whether or not the right of withdrawal applies;
the method of payment, delivery and performance of the agreement; the period for accepting the offer or the period within which the trader must pay the price
guarantees;
the amount of the tariff for distance communication, if the costs of use
of the technology for distance communication are calculated on a different basis
than the normal basic rate for the communication technology used;
whether the agreement is archived after its conclusion and, if so, in what manner
can be consulted by the consumer;
the manner in which the consumer, before concluding the agreement, receives the information he has provided in the
can check and, if necessary, correct the information provided under the agreement
to correct;
all languages other than Dutch in which the agreement can be concluded;
the codes of conduct to which the trader is subject and the manner in which the
consumer who can consult codes of conduct electronically; and
The minimum duration of the distance contract in the event of a longer transaction.
Optional: available sizes, colours, material types.
Article 5 - The agreement
Subject to the provisions of paragraph 4, the agreement shall be concluded on the
moment of acceptance by the consumer of the offer and compliance with the
conditions set therein.
If the consumer has accepted the offer electronically, the
entrepreneur immediately confirms receipt of acceptance of the
offer. Until receipt of this acceptance has been confirmed by the trader,
the consumer can cancel the agreement.
If the agreement is concluded electronically, the entrepreneur will make appropriate arrangements
technical and organizational measures to ensure the electronic transfer of data
to protect and ensure a secure web environment. If the consumer
If you can pay electronically, the merchant will take appropriate security measures.
The trader may - within the legal framework - obtain information about whether the
consumer is able to meet his payment obligations and about all those facts and
factors that are important for a responsible conclusion of the distance contract. If the trader has good reasons on the basis of this investigation to
not to enter into an agreement, he is entitled to refuse an order or request or
to attach special conditions to the implementation.
The trader shall provide the consumer with the product or service in writing or
in such a way that it can be accessed by the consumer in an accessible manner
stored on a durable medium, the following information
1. the address of the trader's registered office where the consumer lodges complaints
can be right;
2. the conditions under which and the manner in which the consumer can
right of withdrawal can be exercised, or a clear statement of the
are excluded from the right of withdrawal;
3. information about guarantees and existing after-sales service;
4. the data referred to in Article 4, paragraph 3, of these terms and conditions, unless the trader
This information has already been provided to the consumer before the agreement is executed
provided;
5. the conditions for terminating the agreement if the agreement is
has a duration of more than one year or is of indefinite duration.
In the event of a term agreement, the provisions of the previous paragraph shall only apply
applicable to the first delivery.
Each agreement is concluded subject to the condition precedent of
sufficient availability of the products concerned.Article 6 - Right of withdrawal
When purchasing products, the consumer has the option to cancel the agreement
to cancel without giving any reason within 14 days. This cooling-off period commences on
the day after the consumer or a previously agreed upon agreement between the consumer and the trader
designated representative has received the product.
During the cooling-off period, the consumer will handle the product and the
packaging. He will only unpack or use the product to the extent that
necessary to assess whether he wishes to keep the product. If he wishes to keep the product
If the consumer exercises his right of withdrawal, he shall send the product with all accessories supplied and,
to the extent reasonable, in the original condition and packaging to the trader, in accordance with the
reasonable and clear instructions provided by the trader.
If the consumer wishes to exercise his right of withdrawal, he must
inform the entrepreneur of this within 14 days of receipt of the product
The consumer must do this in the form of a written notice/email.
After the consumer has indicated that he wishes to use his
right of withdrawal, he must return the product within 14 days. The consumer must
prove that the delivered product was returned on time, e.g. by providing proof of
dispatch.
If the customer has not notified the customer after the expiry of the periods referred to in paragraphs 2 and 3,
given that he wishes to exercise his right of withdrawal, or does not wish to purchase the product
the trader has returned it, the purchase is a fact.
Article 7 - Costs in case of revocation
If the consumer exercises his right of withdrawal, the costs of
return of the goods at the expense of the consumer.
If the consumer has paid an amount, the trader will refund this amount as soon as possible
possible, but no later than 14 days after the cancellation, refund. The condition is that
the goods have already reached the trader or that conclusive proof of the
complete return can be provided.
Article 8 - Exclusion of the right of withdrawal
The trader may exclude the consumer from the right of withdrawal for the purposes referred to in paragraphs 2
and 3 described products. The exclusion of the right of withdrawal only applies if the
entrepreneur makes this clear in the offer, at least in good time before concluding the agreement,
has stated. The exclusion of the right of withdrawal is only possible for products
1. which have been created by the trader in accordance with the specifications of
the consumer
2. that are clearly personal in nature
3. which by their nature cannot be returned, or
4. which spoil or age quickly;
5. whose price is subject to fluctuations in the financial market on which
the trader has no influence;
6. for individual newspapers and magazines;
7. for audio and video recordings and computer software the seal of which has been removed by
the consumer is disconnected; and
8. for hygiene products of which the consumer has broken the seal. 18 The exclusion of the right of withdrawal is only possible for services:
1.regarding accommodation, transport, hospitality or leisure activities to be performed at a
specific date or during a specific period;
2. the delivery of which has begun with the express consent of the consumer
before the cooling-off period has expired
3. on betting and lotteries.
Article 9 - The price
During the period of validity stated in the offer, the prices of the
products and/or services offered will not be increased, except
price changes due to changes in VAT rates.
By way of derogation from the previous paragraph, the trader may offer products or services for which the
prices are subject to fluctuations in the financial market over which he has no control
has influence, offering variable prices. This connection with fluctuations and the
The fact that the stated prices are recommended prices is stated in the offer.
Price increases within 3 months after the conclusion of the agreement are only
permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only
permitted if the entrepreneur has agreed to this and:
1. they arise from statutory provisions or regulations, or
2. the consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect.
According to Section 5(1) of the VAT Act 1968, the place of supply is the country where
transport commences. In that case, delivery will take place outside the EU.
Accordingly, the postal or courier company will charge the VAT on import and/or the
claim customs clearance costs from the customer. Therefore, the entrepreneur will not charge VAT.
All prices are subject to printing and typographical errors. The consequences of printing and typographical errors are excluded.
No liability is accepted for typographical errors. In the event of printing and typographical errors, the
the entrepreneur is not obliged to supply the product at an incorrect price.
Article 10 - Compliance and Warranty
The entrepreneur guarantees that the products and/or services comply with the
agreement, the specifications stated in the offer, meet the reasonable requirements of
soundness and/or usability and the date of the creation of the
agreement existing legal provisions and/or government regulations. If
agreed, the entrepreneur also guarantees that the product is suitable for
other than normal use.
A warranty provided by the dealer, manufacturer or importer does not affect the
legal rights and claims that the consumer has under the agreement
can assert against the trader.
Any defects or incorrectly delivered products must be reported within 14 days after
delivery must be reported to the entrepreneur in writing. The products must be in
the original packaging and in new condition.
The Entrepreneur's warranty period corresponds to the warranty period of the
Manufacturer. However, the entrepreneur is never responsible for the final
suitability of the products for each individual application by the consumer,
nor for any advice regarding the use or application of the products.
The warranty does not apply if: The consumer has repaired and/or modified the delivered products himself or has had them repaired by a
have third party repair and/or adjust;
The delivered products have been exposed to abnormal conditions or otherwise
have been treated carelessly or in violation of the entrepreneur's regulations and/or on
the packaging has been treated;
The defect is wholly or partly due to regulations imposed by the state
issued or will issue with respect to the type or quality of the
materials used.
Article 11 - Delivery and execution
The entrepreneur will take the greatest possible care when receiving
taking and executing orders for products.
The place of delivery is the address that the consumer has made known to the entrepreneur.
made.
Taking into account what is stated in this regard in Article 4 of these general terms and conditions,
stated, the entrepreneur will process accepted orders promptly, but no later than
within 30 days unless the consumer has agreed to a longer period
delivery time. If delivery is delayed, or if an order is not
or can only be partially carried out, the consumer will receive notification of this at the latest
30 days after he placed the order. In that case, the consumer has
the right to terminate the agreement free of charge and the right to any
compensation.
In the event of dissolution in accordance with the previous paragraph, the entrepreneur will pay the amount that the
consumer has paid as soon as possible, but no later than 14 days after
dissolution, repayment.
If it is not possible to deliver an ordered product, the entrepreneur will
make every effort to provide a replacement item. The customer must provide this at the latest upon delivery.
to be notified in a clear and comprehensible manner that a replacement item is being supplied
delivered. The right of withdrawal cannot be excluded for replacement items. The
The costs of the return shipment are borne by the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until
the moment of delivery to the consumer or a pre-designated and
entrepreneur's announced representative, unless expressly stated otherwise
agreed.
Article 12 - Continuation of the activities: duration, termination and extension
PlanningThe consumer can cancel the agreement that has been entered into for an indefinite period and
which aims at the regular delivery of products (including electricity)
included) or services, at any time, subject to the notice to that effect
agreed termination rules and a notice period of no more than one
month.
The consumer can conclude an agreement that has been entered into for a fixed period and that
extends to the regular delivery of products (including electricity)
or services, at any time at the end of the specified period, cancel with
compliance with agreed termination rules and a
notice period of no more than one month.
The consumer can cancel the agreements referred to in the previous paragraphs
to terminate this at any time and not just at a specific time or
for a certain period they terminate at least in the same manner as they
always cancel contracts concluded by him with the same notice period as the
trader has determined for himself. Expansion
An agreement concluded for a fixed period and relating to the regular
supply of goods (including electricity) or services cannot be tacitly
be extended or renewed for a specified period.
By way of exception to the previous paragraph, a fixed-term contract may be concluded for the
periodic provision of daily and weekly newspapers and magazines is tacitly
extended for a fixed period of no more than three months, if the consumer
has the right to terminate the extended agreement at the end of the extension period
to be given with due observance of a notice period of no more than one month.
A fixed-term agreement for the regular delivery of goods or
the provision of services can only be extended tacitly for an indefinite period
if the consumer has the option to terminate the agreement at any time
terminate with a notice period of no more than one month,
which in the case of an agreement for the regular delivery of daily and weekly newspapers
or magazines, but less than once a month, may not be longer than three
months.
A temporary contract for the regular delivery of daily and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and
ends automatically after the trial or introductory period.
Duration
If an agreement has a duration of more than one year, the consumer may cancel it after the end
of one year the agreement at any time with a notice period of no more than one
month, unless reasonableness and fairness dictate otherwise before the end of the term
of the agreed duration.
Article 13 - Payment
Unless otherwise agreed, amounts owed by the consumer
paid within 7 working days after the start of the cooling-off period referred to in Article 6, paragraph 1. In
in the case of an agreement concerning the provision of a service, this period commences
after the consumer has received confirmation of the agreement.
The consumer has the duty to report any inaccuracies in the information provided or the
to report the indicated payment to the operator without delay.
In the event of non-payment by the consumer, the entrepreneur has, subject to statutory
restrictions the right to charge all reasonable costs notified to him in advance to the
to charge the consumer.Article 14 - Complaints
Complaints about the performance of the agreement must be fully and clearly described
must be submitted to the entrepreneur within 7 days after the consumer has discovered the defects
has noted.
Complaints submitted to the trader will be processed within 14 days from the date
of receipt will be answered. If a complaint has a foreseeable longer
processing time is required, the trader will process it within 14 days
responded with a confirmation of receipt and an indication of when the consumer will receive a
can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, a dispute arises that
is subject to the dispute resolution procedure.
A complaint does not suspend the trader's obligations unless the trader
indicates otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur will
his choice whether to replace or repair the delivered products free of charge.
Article 15 - Disputes
Agreements between the entrepreneur and the consumer to which these general terms apply
conditions apply, only Dutch law applies. Even if
the consumer lives abroad.