Exchanges & returns

If you are not satisfied with your order, you always have the right

to return this.

Returns

If you are not satisfied with the items you ordered, you have the

option to return it within 14 days of receipt. Send

the completed return form together with the invoice with the shipment.

If this form is not completed in full, we cannot process the return request.

do not process.

To qualify for a refund of the purchase price or

exchange must include the returned product in its original condition and

of labels and tags can be returned. The product may not

contain traces of use. We reserve the right to

to refuse returned items if there is a suspicion that the

items have already been used or have been damaged through no fault of our own.

Request your return form via our customer service.

Refunds

Once the product has been received, the product will be shipped as soon as possible

be exchanged or the purchase amount will be credited to your bank account within 7 days

be refunded.

Late or missing refunds

If you haven't received your refund yet, please check your account again first.

bank account.

Then contact your credit card company, it may take some time

time may take before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still haven't received your refund

received, please contact our customer service.

Terms and Conditions

- You are responsible for paying for your own shipping costs

for returning your item. Shipping costs will not be

reimbursed.

- Products such as underwear, lingerie, tights and care products

are not covered by the *SHOP NAME* return policy due to hygiene reasons.

These products cannot be returned and will

not be processed.

- Provide the return with a track and trace code (at your own expense)

- Email a photo of the track and trace code on the day of shipment

- The return form must be printed and included in the package.

- The product must be returned unused.

- The product must be delivered in its original packaging

- The product is checked for damage caused by the

customer has been inflicted, sending a damaged product by

self-inflicted actions will therefore not be taken into consideration.