Frequently Asked Questions
When can I expect my order?
The average delivery time is 10-15 working days. Our products are
Shipped directly from the supplier to you. This unique
business model we can save enormously on storage and transport costs and
we can offer the products at a lower price than ours
competitors.
The expected delivery time has passed, where is my order?
In 99% of cases, orders are delivered within the expected delivery time
delivered. Unfortunately, it can sometimes happen that an order is delayed
in the delivery process. You can check the status of your order
check via the following link:
If you have not received anything 3 days after the expected delivery time, please contact us.
contact us.
What are the shipping costs?
Shipping Method Cost Delivery Time
Free Shipping Free 10-15 business days
I am not satisfied with my order. What should I do?
Not happy with your order? We are very sorry and would like to hear from you
what we can do to satisfy you. Send an email to
info@velora.com and we will see how we can do it as soon as possible
dissolve!
Where can I find my track & trace code?
When your order has been processed and shipped, we will send you your track & trace.
code via email. Your order will be processed within 24 hours.